These Terms and Conditions govern the provision of business centre services by Weboffice — Sediação de Empresas e Domiciliação de Empresários, Lda., including orders placed through this website.
1. Identification of the provider
These Terms and Conditions govern the provision of services by:
- Weboffice — Sediação de Empresas e Domiciliação de Empresários, Lda.
- Company number (NIPC): 509655700
- Registered office: Rua Pinto Bessa n.º 522, R/C Esquerdo, 4300-428 Porto, Portugal
- Email: info@weboffice.pt
- Phone: +351 225 899 800 (national landline rate)
Referred to below as WebOffice. The individual or company contracting the services is referred to below as the Client.
2. Purpose and scope
These Terms apply to business centre services provided by WebOffice, whether contracted in person, by phone, by email or through this website.
The services are provided at WebOffice's centres in Porto (Rua Pinto Bessa) and Vila Nova de Gaia (Avenida da República).
The proposal or sign-up form signed by the Client identifies the service, the plan, the price and the contracted period. In the event of any conflict, what is specifically agreed there prevails; in all other respects these Terms apply.
3. Acceptance of these terms
Contracting any service implies full acceptance of these Terms, in the version in force on the date of the contract.
For orders placed through the website, the Client declares having read and accepted these Terms before completing payment. Without that acceptance the order cannot be completed.
4. Nature of the contract
The purpose of the contract is the provision of services and the grant to the Client of the right to use spaces and facilities of the business centre, on the conditions of the plan contracted.
The contract does not constitute a lease and does not give the Client any right in rem or possession over the building or any part of it. WebOffice retains control and management of the premises and the right to access the spaces for cleaning, maintenance, security or compliance with legal obligations, with prior notice wherever possible.
On plans without a fixed workstation, the right of use does not attach to any particular place.
5. Services
WebOffice provides, on the conditions described on each service page:
- Virtual Office — a registrable business address, mail handling and related services, on the Quick, Express, Express Plus and Executive plans.
- Coworking — a flexible workstation or a dedicated desk in a shared space, on the Nomad, Nomad Plus, Resident and Resident Plus plans.
- Private Office — an enclosed room for exclusive use, on the Basic and Corporate plans, from two workstations upwards.
- Meeting rooms — booked individually or through credit packs, in the London (Porto) and Florença (Vila Nova de Gaia) rooms.
The exact content of each plan is that shown on the relevant service page at the time of contracting.
6. Prices, VAT and invoicing
All prices shown on the website are stated excluding VAT. VAT at the legal rate in force, currently 23%, is added to the stated amount.
The invoice always itemises the taxable amount and the VAT applied, and is issued in the name of the billing details provided by the Client. The Client is responsible for the accuracy of those details.
Prices for plans with a contract term are shown as a monthly amount and are invoiced for the contracted period — six or twelve instalments, depending on the plan chosen.
7. Payment methods
Bank transfer, SEPA direct debit and credit or debit card are accepted. Card payments are processed by a payment service provider; WebOffice has no access to full card details.
For orders paid by bank transfer, the service is activated only after the payment has cleared.
Late payment accrues interest at the applicable legal rate and entitles WebOffice to suspend the service, under the clause Suspension and termination.
8. Sign-up and documentation
Activation of any service depends on the delivery and validation of the required documentation, namely the company's permanent registry certificate and beneficial ownership register (RCBE), and the identification document, tax number and proof of address of the person signing up, together with proof of IBAN where applicable.
The full, up-to-date list is available at Sign-up documentation.
Once the documentation is validated, the service is active within 24 working hours.
The Client undertakes to keep the documentation up to date throughout the contract and to report any relevant change within 30 days.
WebOffice reserves the right to refuse a sign-up where the documentation is not provided, is insufficient, or raises well-founded doubts as to the identity or activity of the Client, in particular in meeting its legal identification and due diligence obligations.
9. Term, renewal and price revision
Services with a contract term have a minimum duration of six months or one year, depending on the plan chosen and as indicated at the time of contracting.
At the end of the contracted period, the contract renews automatically for an equal period unless either party terminates it.
Termination must be given in writing, to info@weboffice.pt, at least 30 days before the end of the current period.
WebOffice may revise its prices on renewal. Any revision is notified to the Client at least 30 days before the end of the current period; if the Client does not accept it, the Client may terminate the contract up to the end of that period without any penalty.
Moving to a higher plan can be done at any time, with immediate effect and a pro rata charge. Moving to a lower plan takes effect only at the end of the contracted period. Neither change carries a fee.
10. Right of withdrawal
A Client who is a consumerwithin the meaning of the law, and who contracts at a distance or off-premises, has 14 days to withdraw from the contract without giving any reason, under Portuguese Decree-Law no. 24/2014 of 14 February.
The period runs from the date the contract is concluded. Withdrawal must be communicated by an unequivocal statement, to info@weboffice.pt.
If the Client expressly requests that performance begin during the withdrawal period, the Client is required to pay an amount proportionate to the service already provided up to the moment of that communication. Where the service has been fully performed within that period, with the Client's prior express agreement and acknowledgement that the right of withdrawal is thereby lost, that right ceases.
This right does not apply to contracts entered into by professionals or companies in the course of their business.
11. Address, mail and end of use
The address provided under the Virtual Office service may be used as the registered office, branch or place of business of the Client's company, and to receive mail in the Client's name.
Mail is handled according to the protocol agreed with the Client. WebOffice does not open mail without express instruction, except on plans that include scanning of contents, where contracted by the Client.
Parcel reception is subject to size limits and a storage period, communicated to the Client. WebOffice may refuse items which, by their nature, size or preservation requirements, cannot be received.
The Client undertakes to use the address only for the declared activity and not to associate it with any unlawful activity or activity liable to harm the reputation of WebOffice or of the centre's other clients.
Once the contract ends, the Client undertakes, within 30 days, to change the registered office or tax domicile recorded at WebOffice's address, and to stop using it on any material, in particular invoices, website, public registers and communication material. WebOffice no longer receives mail in the Client's name and is not responsible for what becomes of mail sent to the address.
12. Meeting rooms
Room bookings are subject to availability and are confirmed by WebOffice.
Credit packs are valid for 12 months from the date of purchase. Credits may be used in sessions of one hour, half a day or a full day, and are neither refundable nor transferable once that period has elapsed.
Room hours included in certain plans do not carry over between periods and are deducted automatically on booking.
13. Additional services and extra usage
Services marked as additional on the service sheets are charged separately, according to the price list in force, available on request.
Use of additional services requires a prepayment of €25 + VAT, drawn down as the services are provided.
14. Rules for using the premises
The Client, its staff and its visitors undertake to observe the centre's rules of use, in particular:
- to use the common areas with respect for other users, keeping noise at a level compatible with everyone's work;
- not to put up, alter or remove any part of the premises without prior written authorisation;
- not to bring into the spaces any dangerous, flammable or legally prohibited substances or objects;
- to respect the smoking ban on the premises and the safety and evacuation rules;
- to sign visitors in at reception and accompany them while they are in the centre.
WebOffice may set and update rules of use specific to each centre, notifying them to the Client.
15. Access, cards and keys
Means of access — cards, codes or keys — are personal and non-transferable, and are issued to the Client for exclusive use by the Client and its named staff.
The Client is responsible for safekeeping the means of access and undertakes to report immediately any loss or misuse. Replacement of lost or damaged cards is charged according to the price list in force.
All means of access must be returned by the date the contract ends.
16. Internet and network use
The Internet connection is provided for the Client's professional use. The Client undertakes not to use it for unlawful purposes, to access or distribute content prohibited by law, or in any way that compromises the security or performance of the network for other users.
The Client is responsible for the security of its own equipment and data, in particular for backups and protection against malicious software.
WebOffice takes reasonable measures to ensure the availability and security of the network, but does not guarantee uninterrupted operation and is not liable for losses arising from unavailability, except where these are attributable to its fault.
17. Change of space
If the Client's team grows, WebOffice will seek to move it to a larger space in the same centre, keeping the contract and its history, subject to availability and at the price corresponding to the new space. The request must be made at least 30 days in advance.
For reasons of premises management, building works or safety, WebOffice may move the Client to a space of equivalent characteristics and size in the same centre, with reasonable prior notice and without any increase in price, bearing the cost of the move.
18. Client property and insurance
Any goods, equipment and documents the Client keeps on the premises remain its sole responsibility.
WebOffice does not insure the Client's property and is not liable for its loss, theft or damage, except where these result from a matter attributable to its fault. The Client is advised to take out insurance appropriate to the property it keeps at the centre and to its civil liability towards third parties.
19. Client obligations
In addition to the foregoing clauses, the Client undertakes to:
- use the spaces and services for the contracted purpose;
- not carry out any unlawful activity at the address or in the spaces, nor any activity that disturbs the running of the centre or its other users;
- keep its contact and billing details up to date;
- not transfer to third parties, on any basis, the right to use the address or the space, without WebOffice's prior written agreement;
- be liable for damage caused to the premises or equipment by the Client, its staff or its visitors, including the cost of restoring the space to the condition in which it was handed over, fair wear and tear excepted.
20. Confidentiality
Each party undertakes to keep confidential the other party's information to which it has access by reason of the contract, and not to disclose it to third parties nor use it for any purpose other than performing the contract.
This does not cover information that is public, that the party already lawfully held, or whose disclosure is required by law or by a competent authority.
This obligation continues for two years after the contract ends.
21. Non-solicitation of staff
During the contract and for six months after it ends, the Client undertakes not to hire or entice away, directly or indirectly, WebOffice staff with whom it has had contact by reason of the contract, save by prior written agreement.
This obligation does not prevent responses to recruitment advertisements addressed to the public at large.
22. Suspension and termination
WebOffice may suspend the service where payment is more than 15 days overdue, after notifying the Client, with the amounts for the contracted period remaining due.
Either party may terminate the contract with immediate effect in the event of a serious breach by the other party that is not remedied within 15 days of written notice.
WebOffice may also terminate the contract with immediate effect where the Client's activity is unlawful, where the Client provides materially false information, or where its conduct puts people, property or the running of the centre at risk.
Termination does not release the Client from paying amounts already due or those corresponding to the minimum contracted period, and requires the space to be vacated, the means of access returned, and compliance with the clause Address, mail and end of use.
23. Liability and force majeure
WebOffice is liable for damage resulting from culpable breach of its obligations, under the general law.
WebOffice is not liable for indirect loss or loss of profit, nor for interruptions to the service caused by matters outside its control, in particular failures in the supply of power, water or communications.
Neither party is liable for a failure to perform that results from an unforeseeable event beyond its control, in particular natural disaster, fire, act of public authority, labour dispute or widespread infrastructure failure. The affected party shall notify the other as soon as possible; if the impediment persists for more than 30 days, either party may terminate the contract without penalty.
WebOffice is not a party to the Client's relationships with third parties, nor responsible for the content of mail received in the Client's name.
24. Data protection
Personal data processed in connection with these services is handled under the Privacy Policy, which forms an integral part of these Terms.
Where, in performing the contract, WebOffice processes personal data on the Client's behalf, it does so in accordance with the Client's instructions and with the safeguards required by the General Data Protection Regulation.
25. Notices
Notices between the parties are given in writing, to the contact details stated on the sign-up form; notices sent by email to info@weboffice.pt and to the email address given by the Client are valid.
Notices are deemed received on the working day following dispatch, unless proved otherwise. Each party is responsible for keeping its contact details up to date.
26. Assignment
The Client may not assign its contractual position, in whole or in part, without WebOffice's prior written agreement.
WebOffice may assign its contractual position in the context of a corporate reorganisation or a transfer of the business, provided this does not reduce the Client's safeguards, and shall notify the Client in advance.
27. Complaints and dispute resolution
The Client may file a complaint through the Complaints Book, in physical form at the premises or electronically on the official portal.
In a consumer dispute, the consumer may turn to the alternative dispute resolution body competent for the Porto area, the CICAP — Centro de Informação de Consumo e Arbitragem do Porto (Porto consumer information and arbitration centre) (www.cicap.pt), and, for online disputes, to the European Online Dispute Resolution platform.
28. Governing law and jurisdiction
These Terms are governed by Portuguese law.
The courts of the Porto district have jurisdiction over any dispute arising from these Terms, to the exclusion of any other, without prejudice to the mandatory rules applicable to consumer contracts.
29. Final provisions
These Terms, together with the proposal or sign-up form signed by the Client and the Privacy Policy, constitute the entire agreement between the parties as to its subject matter.
The nullity or invalidity of any clause does not affect the remaining clauses, which stay in force; the invalid clause is replaced by another which, being valid, comes closest to the purpose intended by the parties.
Any indulgence by either party as to the other's non-performance does not imply waiver of the corresponding right nor alter what was agreed.
30. Changes
WebOffice may change these Terms at any time. Changes are published on this page, showing the date they were last updated, and apply to contracts entered into after publication.
For contracts already in force, changes that increase the Client's obligations take effect only from the next renewal, and are notified at least 30 days in advance.
